Frequently Asked Questions (FAQ)
Frequently Asked Questions
1. Where do you ship to?
We ship worldwide! Delivery times and shipping costs vary depending on your location. You can view available shipping options at checkout.
2. How long does delivery take?
Since we work with international suppliers, standard delivery typically takes 7–14 days for standard shipping and 3-5 days for express shiping depending on your country. Expedited shipping options may be available at checkout.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
4. What payment methods do you accept?
We accept payments via Paystack,Flutterwave, and paypal which support cards, bank transfers, and mobile money options. More payment methods may be available at checkout.
5. Can I return or exchange an item?
We accept returns within 14 days of delivery for items that are unused and in their original condition. Please contact us at our support email to initiate a return or exchange.
6. What if my item arrives damaged or incorrect?
We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the item, and we'll make it right as quickly as possible.
7. How do I cancel my order?
Orders can be cancelled within 2 hours of placement. After that, the order may already be in processing. Please contact us as soon as possible if you need to cancel.
8. Do you offer discounts or promotions?
Yes! We regularly run promotions and offer discount codes. Follow us on social media or subscribe to our newsletter to stay updated on the latest deals.
9. How do I contact customer support?
You can reach our support team by emailing us or using the contact form on our website. We aim to respond within 24–48 hours.
10. Is my personal information safe?
Absolutely. We take your privacy seriously and never share your personal data with third parties. Please review our Privacy Policy for full details.